We just released a styling update to the site and improved the layout of the Collections and Back Office pages. If you were logged in today and see some odd styling, please refresh your browser.
If you still see odd issues, please let us know in the comments or via our contact form.
We are currently experiencing some performance problems at the site and it is probably unreachable for most users. We’re working on resolving this quickly. Sorry for any hassle. We should be back up shortly and I’ll update the blog as soon as we are.
We have had a surge in new signups over the past week and need to add some more database capacity. Sorry for the hassle. We’ll be back up shortly. Hope everyone is having a great Friday!
As some of you may have noticed, we have not made updates to our Analytics product for a couple of months and this situation is likely to persist through early Fall. We are committed to bringing you image level analytics across a broad range of sites but as a small company in this economic environment, we also have to focus on revenues and profitability. A result of this focus has been a shift over the past few weeks to developing a suite of outsourced services for high volume stock photographers and you’ll be hearing more about LookStat Back Office services in very short order.
I am sorry for not communicating this to all of you sooner but I had wanted to wait until we had more clarity internally. In retrospect, this was a mistake and I should have been more open with all of you about the issues that we were facing. I own this decision and I hope you will accept my apology in this regard.
We remain big believers in microstock and are excited to see the growth in the industry and we remain committed to working with contributors and helping them sell more microstock. It has been very hard for Casey and I to make this adjustment and know that it means we could not enhance our analytics at the pace we want. We appreciate the support and patience of every single one of our users and we remain committed to this product and we will be turning out attention back towards it by the end of the summer. Until then, progress on analytics will be slow.
I will be updating you regularly on our progress and once again, thank you for all your trust, encouragement and support.
Data collection services are back online and we’re rapidly crunching through our new account backlog. Thank you all for your patience over the weekend.
The system is now tracking IS extended license sales. The system will correctly record these sales from this point forward. We will be rolling out fixes that will update historical EL sales over the next few weeks.
We are back up and working through the data update backlog. Most users will have things back to normal within a few hours. A few, however, may still see odd data. We’re very sorry about the inconvenience and we’re working hard to resolve all the issues as quickly as possible.
UPDATE – 3:21pm PST: Site Upgrade still in progress. Sorry for the inconvenience and we will keep you posted.
The site is currently down for a fairly major upgrade to our reporting infrastructure. It’s primary purpose is to improve reporting performance and to lay the foundation for arbitrary date range reporting and individual image sales data. In addition, users with large accounts will see greatly improved performance when viewing their ‘All Time’ stats.
In addition to laying the groundwork for features in the weeks to come, this release also adds:
Thank you all for your patience and support. The site should be back up in a few hours.
We’ve gotten a ton of great feedback from users (please keep it coming). We’re working hard to improve the service and in the weeks ahead, we are focused on:
We have also gotten some great suggestions about tracking sales by shoot, model and category and we’ll be working hard to try and bring these improvements into the service as quickly as possible.
Please keep the feedback coming. There’s a lot to do and we really appreciate your trust and support. And now, in keeping with our unofficial motto (coined by Lee – thank you!) – “Develop, LookStat Team! Develop!!!”