The Most Important Thing to Remember

We will never send you an email that asks you to click on a password reset link and no-one affiliated with LookStat will ask you what your password is. Ever.

The only mechanism for password reset at LookStat is via a secure page on the website.

Why We Did This (If you’re interested)

To gain maximum control over the security of the feature, we chose to implement a secure, two-factor, form on the website. This allows us to ensure that all your communication with us is encrypted at all times. No one other than you knows your password. If lost, it cannot be recovered, only reset.

Since every single page on the site is SSL encrypted, restricting the password reset feature to the site allows us to lock it down tightly. In addition, we require any user attempting to reset their password to give us two pieces of information they have shared with us in the past. If successful, we update their password and allow them to login using their new credentials. The password is never in the clear and is never sent anywhere via email or any other mechanism.

Security is something we take very seriously at LookStat and it’s front and center in all our product development efforts.